Why did I get charged an Overdue Fee?

An overdue fee is also known as a late payment fee.

We provide customers with interest free credit for up to 51 days, depending on your billing cycle. Most people pay their invoice when it’s due, however when people don’t pay on time the cost for us to chase overdue invoices is substantial. To help recover these costs a late payment fee is automatically applied if you have not paid your bill by the due date.

The Overdue Fee is made up of a $60 administration fee + GST, plus 10% of the balance on the account.

You can avoid late payment fees by:

  • Setting up a direct debit
  • Making early payments before the due date, which can also be done via Credit Card within CardLink Online.
  • Making sure your payment details are up to date


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