Are all vehicles eligible for Roadside Assistance?

Roadside Assistance is available to all Cardsmart Customers. If you are in need of emergency breakdown services, please call the number on the back of your card – 0800 655 176 – and provide your vehicle registration, card number and location. Note that a callout fee will be added to your invoice along with any additional charges to resolve the problem.


Auto Assist Plus is made available to all of our CardSmart customers who apply – membership will be confirmed once your application has been processed.


Roadside Assistance Auto Assist Plus
Membership Available to all CardSmart customers $55 per vehicle / driver per year
(excl. GST)(First year membership only $45 for subsequent years)
Callouts $30.98 +GST with a contractor fee of $47.98 +GST 3 FREE callouts per year
(subsequent call outs are $25)
24/7 emergency assistance Included in callout  Included in callout
Repairs – vehicle recovery to closest authorised place of repair Additional charges apply  Additional charges apply
Towing Additional charges apply  Additional charges apply
Flat batteries – jump starting  Included in callout  Included in callout
Key lockout, lost keys – forced entry  Included in callout (excludes replacement keys)  Included in callout (excludes replacement keys)
Fuel delivery – $20 worth of petrol or diesel Free delivery, cost of fuel charged to your card Free delivery, cost of fuel charged to your card
Flat tyre – change to vehicle’s serviceable spare  Included in callout  Included in callout
1 day free car rental per year Economy level car via Thrifty.
Can be accumulated to 3 days if unused.
Collision care

·         Contact with 24 hour medical, legal or trauma counselling

·         Arrange replacement vehicle*

·         Arrange emergency accommodation*

·         Arrange alternative land transport*

·         Organise vehicle recovery and storage*

·         Informing Cardlink approved repairer

*Associated costs at the expense of either the cardholder or their insurance company

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